The Manila Doctors Hospital (MDH) is aiming to be the “hospital of first choice” for patients seeking top-notch healthcare, according to its director, Dr. Albert Roxas.
“Our objective is for patients to think of Manila Doctors first when it comes to their health needs,” Roxas told DAILY TRIBUNE on its Straight Talk digital show.
The MDH is known for its cardiovascular disease services, as well as cancer treatments and surgical procedures.
“We continuously improve our facilities and care services to remain the top choice for patients,” Roxas said. “Since patients seek out doctors, we also have programs to invite qualified physicians to join our consultant staff.”
Established in 1956, MDH is a 500-bed tertiary hospital in Ermita, Manila. To enhance the patient experience, it offers “hotelization” — a luxury healthcare approach that integrates hotel-like services with medical care.
“We aim to make the hospital feel like a hotel, providing convenience for patients,” Roxas explained. “Our personnel guide patients throughout the hospital to ensure they don’t get lost.”
For VIP patients, MDH assigns navigators to assist with procedures such as laboratory tests and imaging.
To enhance its aesthetic appeal, MDH has been undergoing renovation, particularly to its United Nations Avenue facade.
“In a few months, the renovations will be completed,” Roxas said. “A well-maintained facility attracts more patients.”
MDH also extends medical services to patients who cannot afford treatment.
“These patients, essential for our training programs, receive free services from our doctors while accommodations are funded by donors and, at times, through government assistance,” Roxas said.
“Our Corporate Social Responsibility office helps indigent patients access hospital services,” he added.