NATION

Empathy in action: Negros Power brings community together amid power outages

TDT

In Central Negros, residents are finding comfort and unity despite temporary power interruptions, thanks to the efforts of Negros Power. While power outages occur due to ongoing upgrades to the electric distribution network, the company has been working hard to modernize the infrastructure it inherited from CENECO.

As part of its five-year rehabilitation and modernization program, Negros Power is focusing on revitalizing the aging infrastructure. Recognizing the challenges these outages create for the community, the company has gone beyond its typical role of providing electricity. In a move that’s winning praise, Negros Power is also bringing hope and joy to the affected areas.

To connect with the community and ease the frustrations caused by the interruptions, Negros Power organized the “Negros Power Saya sa Barangay” events. These gatherings included fun games, raffles, and community celebrations that brought joy to residents.

The events were met with excitement as families enjoyed the activities, won prizes, and shared moments of happiness despite the inconvenience of power loss. Residents expressed appreciation for the company's thoughtful gesture, noting that this kind of engagement from a public utility company was rare.

"It’s uplifting to see Negros Power not just fix our electricity but also care for our well-being. This is something we’ve never seen before," shared a local resident.

The “Negros Power Saya sa Barangay” events highlight the company’s commitment to its consumers, acknowledging their struggles and showing that customer care goes beyond providing services—it’s about fostering meaningful connections within the community.

By blending practical repairs with positive experiences, Negros Power is reinforcing its dedication to not only improving infrastructure but also building a more resilient and connected community. The events demonstrate the company’s core belief that service should also include empathy, shared experiences, and care for the people it serves.

In difficult times, Negros Power’s initiative serves as a reminder that joy, connection, and community spirit can thrive even during power outages. These gatherings emphasize the importance of strong relationships and customer care, reflecting the company’s holistic approach to service.