A new AI strategy for Webex will improve communication, and Cisco unveiled collaboration. Unlike AI offerings that solely focus on text or documents, Webex will use real-time communications for audio and video to solve everyday challenges, such as ensuring crystal-clear audio and video calls and meetings despite low bandwidth.
Cisco said the Webex AI Assistant will have new capabilities to bolster productivity and accuracy for customers. The Webex AI strategy and Webex AI Assistant will be applied across the complete Webex portfolio — The Webex Suite, Cisco Collaboration devices, Webex Contact Center, Webex Connect and Webex Control Hub. Customers like McLaren Racing and Team DSM are testing Webex's new AI capabilities.
"We're at the tipping point of a new era of hybrid work, with AI holding the key to helping us bridge the gap and enable us all to work and communicate to our full potential," said Jeetu Patel, executive vice president, and general manager, Cisco Security and Collaboration. "Our Webex platform has long enabled our rapid pace of innovation. Today's announcement is a monumental step forward, as customers will benefit from AI being pervasive in every aspect of the Webex platform."
"There is a huge opportunity for AI to make collaboration more intelligent, secure, and inclusive today," said Zaza Soriano-Nicart, managing director, Cisco Philippines. "Companies in the Philippines continue to grapple with ensuring that the employee experience remains consistent, regardless of where they work. Our innovations seek to level the playing field for all employees and unlock new levels of productivity by delivering a seamless meeting experience and a new set of AI-powered capabilities to streamline work."
Real-time media models
Visual and audible cues like gestures and walking out of the room during a meeting provide invaluable context about human interactions. Cisco's new Real-Time Media Models in Webex will enhance audio and video quality. The models can take multiple media streams and produce various outputs, such as people and object recognition, and action analytics, like movement and gestures.
RMMs in Webex will also enable audio and video channels to be used as context signals in traditional text-based capabilities like meeting summaries and highlights. By uniquely fusing AI for text, audio, and video, Webex users will benefit from rich real-time insights. For example, in the future, Webex may recognize that a meeting participant stepped away from a meeting and capture meeting notes to bring that person up to speed when they return.