Globe rolls out AI contact center for local biz

Globe Business has introduced an artificial intelligence (AI)-powered customer service platform, the Globe Omnichannel Cloud Contact Center (GOCCC), to help local companies serve clients faster and scale operations without heavy infrastructure.

Developed in partnership with Call Center Studio, the Ayala-backed firm said Friday that the project will modernize customer engagement for businesses of all sizes—from small and medium enterprises to IT-BPM, financial services, healthcare, and retail leaders.

The cloud-native platform bridges traditional contact center setups and modern digital demands, allowing hybrid and remote teams to deploy sophisticated support systems in days instead of weeks.

“In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise,” said KD Dizon, vice president and head of Globe Business.

“With the launch of GO Cloud Contact Center, we are moving beyond basic connectivity to provide a platform where AI and omnichannel capabilities are no longer luxury features, but standard tools for local businesses,” she added.

The platform uses a subscription model, allowing companies to scale as needed.

“Cloud technology should not be reserved for large-scale global players alone,” said Cenk Soyak, CEO and co-founder of Call Center Studio.

“Our partnership with Globe Business brings global expertise and local reliability together, making an AI-driven customer experience achievable for Philippine businesses of all sizes.”

Backed by Globe’s infrastructure and support, GOCCC provides a secure foundation for businesses transitioning from traditional contact centers to cloud-based operations.