Telecommunications company Globe is calling on local governments and homeowners’ associations to support its efforts to expand, restore, and maintain its network infrastructure in gated communities.

The company said this cooperation is essential to ensuring reliable mobile and broadband services for residents.

Globe is currently facing delays in network restoration due to what it describes as costly fees, access restrictions, and administrative hurdles imposed by several HOAs.

These barriers include permit requirements, per-entry charges, and construction bonds that are sometimes recurring, excessive, or have undefined scope.

In some villages, Globe workers have been required to pay a P100,000 access fee with no clear validity period.

Another community charges P5,000 per day for access, regardless of the work being done. Some subdivisions have even blocked the extension of fiber facilities altogether, preventing residents from receiving upgraded services.

“Timely access to our infrastructure is critical in preventing service disruptions and maintaining a seamless experience for our customers,” said Joel Agustin, Globe’s head of service planning and engineering.

“We recognize the importance of village security protocols and are committed to working in full coordination with HOA representatives," he added.

Globe cited a Department of Human Settlements and Urban Development order that states consent is not required for laying cables on existing infrastructure.

This order, Globe said, affirms that perpetual consent is granted at the time of original installation, allowing the company to perform maintenance and restoration without needing new approvals.

The company also pointed to the Revised Implementing Rules and Regulations of Republic Act No. 9904, or the Magna Carta for Homeowners and Homeowners’ Associations, which explicitly prohibits "preventing access to or restricting the entry of utility service providers, in order to install, maintain, or disconnect services pursuant to an approved contract or application.”

Globe said it respects the autonomy and security protocols of private communities but stressed that restoring and maintaining network infrastructure is vital to safeguarding residents' digital access.

The company said it has already coordinated with various HOAs and local government partners, including barangay units and concerned LGUs, to ensure proper consultations are met.

“We seek the support of HOAs as partners in connectivity,” Agustin said. “These restoration activities are for the benefit of their own residents, ensuring that families continue to enjoy reliable service amid growing demand.”