DSWD boosts digitalization with new website

The Department of Social Welfare and Development (DSWD) has taken a significant step forward in modernizing its regulatory processes with the launch of its newly revamped website, featuring the Harmonized Electronic License and Permit System (HELPS).

In an interview on DZRH radio on Sunday, DSWD Director Meghan Manahan shared insights into the agency’s digital transformation efforts.

“When we launched it, if you’ll notice, the DSWD website has a new look. We’re fully committed to digitalization at DSWD,” Manahan stated, emphasizing the department’s commitment to leveraging technology to improve service efficiency.

A one-stop-shop for regulatory services

The HELPS portal is the first-ever one-stop-shop for regulatory services under the DSWD, streamlining applications for registration, licensing, and accreditation of social welfare and development agencies (SWDAs) and non-governmental organizations (NGOs) focused on social welfare causes.

“Before, registration, licensing, and accreditation applications were done manually. Now, it’s all online,” Manahan explained. The new system eliminates the need for applicants to physically visit multiple offices, making the process more efficient and accessible.

'We’re fully committed to digitalization at DSWD.'

Previously, visiting field offices for pre-assessments before proceeding to the central office was required, often necessitating hard copies of documents for submission. The HELPS portal now allows these processes to be completed online, reducing paperwork and expediting approvals.

Simplifying donations and permit processing

The platform also aims to ease the burden on organizations receiving donations from abroad.

“When donations come from abroad, certification is needed before you can claim duty-free importation from the Department of Finance. All permits and licenses can now be obtained directly from the website,” Manahan clarified.

With 945 SWDAs currently holding valid registration and licenses, the new system also serves as a safeguard to ensure accountability and transparency in the sector.

“Licensing is required to serve as a safeguard for the public. It’s primarily for accountability and full transparency to the public,” Manahan added.

To further uphold regulatory compliance, the DSWD has established a review committee tasked with deliberating on cases involving NGOs. This ensures that organizations adhere to the standards and guidelines set by the agency.