ICTSI app benefits 29K ports users

Not a year from its launch last year, global ports operator International Container Terminal Services Inc. said the ICTSI application or app, had served and onboarded more than 29,000 ports users, realizing the aim of providing real-time cargo visibility to customers.

The ICTSI App is a secure tool that enables ports users and cargo owners to monitor the status of their shipments that are loaded and offloaded from a vessel, and those that are hauled in or out of the ports.

"We understand the challenge businesses face when it comes to managing their shipments effectively. Our response is to develop an app that provides our clients with real-time data that could help them improve their logistics and planning," Christian Gonzalez, ICTSI executive vice president, explained.

He added: "By being able to track their shipments, our customers can generate data-driven insights to streamline their operations and lower their logistics costs."

"This app is a game-changer for ports users and businesses who can leverage the transparency features to enhance their decision-making and improve their customer service. We are working to add new features and expand the app's coverage to include other terminals in the ICTSI Group," Gonzalez pointed out.

Using the app lets users track their cargo at the Manila International Container Terminal and NorthPorts — both in the Ports of Manila, Subic Bay International Terminals in Zambales, Laguna Gateway Inland Container Terminal in Calamba, and Mindanao Container Terminal in Cagayan de Oro.

Gonzalez said the ICTSI App will soon be available for customers of the Adriatic Gate Container Terminal in Croatia, the South Pacific International Container Terminal and Motukea International Terminal in Papua New Guinea, the Onne Multipurpose Terminal in Nigeria, and Matadi Gateway Terminal in D.R. Congo.

3 main features

The app's three main features include promoting visibility and transparency — vessel monitoring, container tracking and truck tracking.

The vessel monitoring feature lets users track the container vessel that is transporting their cargo and receive updates on the expected arrival and departure from a port.

It also provides insights on pre-advice, loading, and payment cutoffs — information that would help businesses align their logistics activities accordingly to avoid potential delays.

Container tracking informs users of the real-time status of their containers from the moment they arrive at the ports up to their departure.