In line with its efforts to continuously innovate and improve customer experience, Foton Motor Philippines Inc. recently turned over two EC Mobile Service vehicles with its dealer partners in La Union and Isabela in a ceremony held at the Foton Assembly Plant in Clark, Pampanga.
The fire that was ignited at the launch of Foton's EC Mobile Service Program in 2018 burns as strong as ever as it strives to ensure a gratifying aftersales experience for the customers.
"With these aftersales support vehicles, we show everyone that we don't stop at just making sales,"Foton president, Erroll Dueñas, declared during the turnover. "We offer our exclusive EC Mobile Service and continue expanding its reach while making sure that there is a generous supply of parts whenever or wherever the customers need it," he added.
Meanwhile, Foton vice president for customer service, Lito Landicho, stressed, "For those who for some reason cannot bring their vehicles to the dealership for service, we have our EC Mobile Service units to respond anytime and anywhere. We will go to you. Indeed, quality and affordability are something, but they're not everything. We, at Foton, care for our customers beyond a closed deal."
These customized EC Mobile units are fully equipped Gratour MT Wing Vans designed for delivering efficient repair and preventive maintenance services. They carry a full array of specialized tools, spare parts and equipment. With this Easy and Convenient Mobile Service, Foton owners will no longer have to worry about extended downtimes for their units; they can count on their nearest dealership aftersales service anytime and anywhere.
This EC Mobile Service offers 24/7 accessibility to customers wherever they may at any time. This feature offers solutions to unforeseen road events where the nearest dealership can deliver mobile service for the customers.
