The Department of the Interior and Local Government reported Sunday that 88.24 percent or 15 of 17 complaints lodged before the Contact Center ng Bayan project of the Civil Service Commission had been resolved by the department.
The CCB is a feedback mechanism for services provided by the different government agencies as part of the implementation of Republic Act 11032, otherwise known as the Ease of Doing Business Act of 2018; and RA 9485, or the Anti-Red Tape Act of 2007.
The DILG ranked fourth under the CCB in the first half of 2022, with the Department of Social Welfare and Development securing the top spot with its 93.33 percent resolution rate.
DILG Secretary Benhur Abalos vowed to "persistently advance participatory governance and transparency as we pursue the fulfillment of our mandate."
He said the DILG will continue to provide "easy access channels for the public to reach the government and express their concerns to genuinely and directly address their needs at the grassroots."
