A five-star hotel in South Korea has taken the heat after its sauna facility got too steamy.
The Grand Josun Jeju Hotel in Jeju Island touts its spacious rooms with breathtaking views of the ocean and mountains.
Its rooftop pool, fitness center, free parking and WiFi, as well as sauna, are also luring in guests since its opening in January.
But a newlywed who recently booked at the 248-room hotel for their honeymoon did not have good words for the place because of a shocking experience from its supposedly private sauna baths.
Making matters worse was the way the husband was treated by Grand Josun Jeju staff when he complained about the women’s sauna.
Instead of addressing his concern, the staff accused him of disruptive behavior and called the police.
The customer had every reason to be angry, not just because he paid a premium for his stay at about 800,000 won per night, but also for the humiliation.
Part of the hotel’s design is the mirror-coated windows of the women’s sauna. This allows sauna users to see the people outside, but they can’t be seen by those who look at the mirror from the other side during daytime.
At nighttime, the mirror coating becomes see-through, but blinds are rolled down to prevent sauna users from being seen.
The honeymooning husband went to the women’s sauna naked for a steam bath with his wife.
One night, he was outside the hotel and looked at the second-floor sauna and noticed the blinds were not rolled down. From the street, he saw the sauna interior through the window.
The women’s sauna showers and bathrooms can also be seen from the hotel entrance, walk path, car park and room balconies.
Shocked at the thought that he and others, including his wife, might have been exposed or even recorded naked when they used the sauna without the window blinds, he was enraged.
Upon confronting the staff, he was told that the blinds were left unrolled by mistake.
Soon, hotel officials realized the breach of their guests’ privacy and issued an apology through its website on 18 February.
Whether the complaining customer was appeased by the public apology is uncertain as the police are now investigating his complaint, which entails going through CCTV footage to determine if anyone was exposed while using the sauna or if anyone took pictures or video of naked steam bathers.