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PAL advisory, 13 January 2020




Travel Advisory
13 January 2020, Monday

Please be advised that Manila’s Ninoy Aquino International Airport has been declared closed since 6:30 p.m. on 12 January 2020, Sunday, until further notice due to volcanic ash emissions that have reached the skies of Metro Manila and other areas in Luzon.

The temporary closure of the Manila Airport is based on official announcements from the airport authority and the Civil Aviation Authority of the Philippines.

The following flights have been declared CANCELLED for the safety of passengers.

13 January 2020

PR 127 New York JFK – Manila
PR 111 Guam – Manila
PR 313 Hong Kong – Manila
PR 300/301 Manila – Hong Kong – Manila
PR 218/219 Manila – Auckland – Manila
PR 510 Singapore – Manila
PR 530 Kuala Lumpur – Manila
PR 525/526 Manila – Kuala Lumpur – Manila
PR 423 Tokyo Haneda – Manila
PR 536 Jakarta – Manila
PR 361 Beijing – Manila
PR 596 Hanoi – Manila
PR 591/592 Manila – Ho Chi Minh City (Saigon) – Manila
PR 538 Denpasar Bali – Manila
PR 466 Manila – Seoul Incheon
PR 467 Seoul Incheon – Manila
PR 406 Manila – Sapporo
PR 405 Sapporo – Manila
PR 382 Manila – Guangzhou (Canton)
PR 383 Guangzhou (Canton) – Manila
PR 334/335 Manila – Xiamen – Manila
PR 890/891 Manila – Taipei – Manila
PR 428/427 Manila – Tokyo Narita – Manila
PR 511/502 Manila – Singapore – Manila
PR490/491 Clark- Seoul Incheon-Clark

We are coordinating with the aviation authority on the status of Clark International Airport, which may also be affected by the ash emissions.

If you are an affected passenger with a confirmed booking, you have the option to rebook or refund your ticket within 30 days from your original flight date with rebooking and refunding service fees waived. (Fare difference charges will be waived provided that rebooking is on same cabin class.) Rerouting will be subject to PAL’s rerouting zonal rules.

For flight rebooking, refunding, or rerouting, you may call (+632) 8855 – 8888. If you purchased your ticket through a travel agent, please contact your agent immediately.

This is a developing situation, and further changes are expected. Please check the status of your flight via our website on the Flight Status tab. Please check on the status of your flight before proceeding to the airport.