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Sitel shares tactics at HR Summit



The Philippine HR Summit — which gathers human resource professionals to highlight the strategic importance of HR to the success of any organization — has served as a venue to share best practices in various aspects of people management.

And bringing new strategies to the table of the 12th year of the summit is BPO company Sitel Group during a panel session entitled “Young Leaders Maturity” — which focuses on best practices and perspectives on developing leadership maturity particularly amongst the young generation.

In her speech, Sitel Group’s Chief People Officer-PHANZ Haidee C. Enriquez shared her thoughts on effective cross-generational development strategies.

“One of the top challenges in people management, particularly in hyper-growth industries like the IT-BPM sector is leadership readiness and maturity,” Enriquez said. “Sitel is a true representation of a modern, borderless and global work environment, with four generations represented in our workforce.”

“So we recognize the importance of developing leaders who are adept at leading across generations and geographies. Hence, we have created an ecosystem where these diverse associates have opportunities to connect, work with and learn from one another,” she added.

The Sitel official also cited examples like Workplace, a social and digital channel for connecting all of Sitel’s 75,000 associates globally and The Empower Center, where associates are provided self-directed web learning content and the chance to attend virtual classes with participants from all over the world.

“The company strives to bring together its large diverse workforce and harness its collective genius through shared experiences. At Sitel, cross-functional, cross-geographical, cross-generational project teams are quite the norm, and coaching and mentoring programs are provided to young leaders to fast-track their development,” Enriquez said.