Passenger complaints and immediate assistance is now just one click away with the newly upgraded Air Passenger Bill of Rights mobile application. The Civil Aeronautics Board (CAB) launched on 21 December 2018, the upgraded version of the mobile app to provide air passengers with a direct line to CAB’s 24-7 contact centers and hotlines.
The new version of the app includes a full text of the Joint Department of Transportation (DoTr)-Department of Trade and Industry (DTI) Administrative Order 1 in English and Filipino; a direct connection with passenger rights action desks at airports, links to airline websites and real time flight information.
Passengers can proactively file complaints, report concerns and request assistance from airport authorities, online, anytime of the day.
CAB OIC-Deputy Executive Director and Chief for Legal Divisions Wyrlou Samodio led the launch of the app which coincides with the celebration of the sixth year anniversary of the Air Passenger Bill of Rights.
Shortly after, a ceremonial downloading of the new app version was initiated by CAB Executive Director Carmelo Arcilla together with Civil Aviation Authority of the Philippines’ Director General Jim Sydiongco and DTI Undersecretary Rowel Barba.
Arcilla hopes the new platform will provide efficient and improved delivery of government services to the public.
“Our goal is to bring government closer to the people and make public services available at the fingertips of the stakeholders,” he said.
Sydiongco who attended on behalf of Transportation Secretary Arthur Tugade, meanwhile said the DoTr would continue to find means to make life convenient for air passengers and the public in general.
“With proper information and strong connectivity, our government will be able to provide basic services to the people effectively,” Sydiongco said.
As part of the anniversary celebration, Draft Amendments of the Air Passenger Bill of Rights were also formally turned over to Sydiongco and Barba who received the draft on behalf of the DoTr and DTI respectively.
The upgraded version of the app can be downloaded via Google Play Store.