NBI complaint hotline planned

The National Bureau of Investigation (NBI) plans to launch a hotline next month to make it easier for the public to file complaints and report incidents.

NBI director Melvin Matibag announced the plan on Friday, during the bureau’s 90th anniversary celebration at the Rizal Park Hotel in Manila.

“Maybe next month, we’ll be launching our hotline,” Matibag said.

The hotline, to be called 1-NBI, will allow the public to submit complaints and reports through telephone calls and online platforms such as Viber.

Matibag said the initiative is part of the bureau’s efforts to improve public service and make receiving complaints faster and more accessible.

He added that this would be the first time the NBI has established a dedicated hotline for public complaints and reports.

“We have already informed the National Telecommunications Commission to reserve that number, and I received a positive response from them,” he said.