AI that brings justice closer

Justice begins with the law, but access to justice often begins with something simpler: knowing where to go, whom to approach, and how to ask for help.

For many Filipinos, navigating the justice system can be overwhelming. Unfamiliar procedures, complicated requirements and uncertainty about which government office to approach can stand between them and the assistance they need.

In my work with the Department of Justice Action Center (DoJAC), I am reminded that public service begins with listening and understanding people’s needs. Through initiatives such as the Katarungan Caravan, we bring government services closer to communities because justice must not only be available; it must be accessible.

Artificial intelligence (AI) offers another opportunity to advance this mission.

Used responsibly, AI can make legal information easier to understand, explain general procedures in plain language, help identify the appropriate government office, and guide people on documentary requirements. It can also help public service personnel organize inquiries and direct concerns to the offices best equipped to address them.

These capabilities can make it easier for people to take their first steps toward seeking assistance. But AI-generated information must be verified, especially when legal rights, deadlines, or available remedies are involved. AI can provide general information and guidance, but it cannot independently determine a person’s legal rights or replace individualized legal advice from a qualified professional.

This distinction matters. AI should help people navigate the justice system, not determine justice for them.

Its use also comes with clear responsibilities. Government agencies must protect personal and confidential information, guard against inaccurate or biased outputs, and comply with applicable data privacy laws. Decisions affecting people’s rights must remain subject to human judgment, oversight and accountability.

We must also ensure that digital transformation does not leave behind those without reliable internet access or the skills to use online platforms. Technology must complement, not replace, direct human assistance. No Filipino should be denied access to government services simply because they cannot access or navigate a digital platform.

As the Philippines explores responsible AI governance, progress should not be measured solely by faster transactions or greater efficiency. It should also be measured by whether citizens better understand their rights, can obtain assistance more easily, and face fewer barriers when seeking justice.

Ultimately, AI’s value lies in strengthening the ability of public servants to serve people better. It should help government institutions become more responsive, inclusive, and accessible while preserving the human judgment and compassion that meaningful public service requires.

Technology may change how we deliver justice, but it must never lose sight of whom justice is meant to serve.

Ad meliora — to better things.