MPTC preps Holy Week motorist aid

The Metro Pacific Tollways Corporation (MPTC), concessionaire of Cebu Cordova Expressway (CCLEX), NLEX, SCTEX, NLEX Connector, Manila-Cavite Expressway (CAVITEX), and Cavite-Laguna Expressway (CALAX), is rolling out its robust “Biyaheng Arangkada Semana Santa” motorist assistance program from 16 to 21 April.

The road safety initiative aims to provide a comfortable and stress-free journey for all motorists during peak seasons, such as Holy Week, across MPTC's extensive network of expressways.

With an expected 10% increase in traffic volume during this period, MPTC has developed a multifaceted strategy centered on providing a range of enhanced assistance services, increasing toll plaza efficiency through RFID awareness campaigns, and promoting responsible road safety practices.

MPTC President and CEO Jose K. Ma. Lim affirms:
"MPTC's role during Holy Week goes beyond traffic management by taking measures towards ensuring a travel experience that's safe, seamless, and reassuring. 'Biyaheng Arangkada Semana Santa' reflects our commitment to service that anticipates the needs of our motorists and helps families reconnect and travel with peace of mind."

Enhanced Roadside Assistance and Support Services:

MPTC is significantly bolstering its on-ground presence with an array of readily available assistance for motorists who may encounter emergencies on the road:

• On-call assistance services for roadside emergencies; a dedicated hotline (1-35000) and the MPT DriveHub app are available 24/7.

• Roadside assistance stations are strategically positioned along the tollways.

• Enhanced Traffic Operations: More than 2,000 personnel across all MPTC expressways will be deployed as early as April 8 to manage traffic flow effectively and respond swiftly to incidents.

• Free On-call Emergency Medical Services: Well-equipped medical teams will be on standby to provide immediate assistance in case of medical emergencies along the expressways.

• Free Basic Mechanical Service at Select Rest and Refuel Stations: Motorists may avail of complimentary basic mechanical checks and minor repairs at designated rest and refuel stations along the MPTC network.

• Free Towing Service to the Nearest Exit for Class 1 vehicles and Class 1M (for CCLEX) to provide immediate relief in case of vehicle breakdowns:

  • CCLEX, NLEX, SCTEX, CALAX, and NLEX Connector:
    April 9, 6:00 AM to April 14, 6:00 AM / April 16, 6:00 AM to April 21, 6:00 AM

  • CAVITEX:
    April 16, 6:00 AM to April 20, 6:00 PM

• Easytrip RFID Services On-Ground: Easytrip teams will be at strategic locations to assist motorists with RFID installation, reloading, and inquiries, available at the RFID booth near the CCLEX Toll Plaza Tent (Cordova-bound).

• Free Wi-Fi Stations (Powered by SMART) and Complimentary Drinking Water (Provided by Maynilad) at participating Rest and Refuel stations and motorist camps.

• Free Health and Wellness Consultant (Provided by mWell) at select NLEX Rest and Refuel stations.

• Availability of Electric Vehicle (EV) Charging Stations (Provided by AC Mobility) in select areas of NLEX.

Faster, Cashless Toll Transactions: Embrace RFID Readiness

To minimize congestion at toll plazas and facilitate seamless passage, MPTC encourages RFID adoption and responsible usage:

• Have an RFID sticker installed for fast and cashless toll transactions.

• Reload your RFID on time and maintain sufficient balance to avoid delays at toll plazas. Numerous reloading channels are available online and at authorized locations.

• Utilize the MPT DriveHub app for quick and convenient balance checks and toll fee calculations.

• If your RFID is unreadable, have it checked and replaced at designated service centers.

• Always carry your RFID card as a backup to ensure uninterrupted travel.