AirAsia Philippines on Friday, 27 October, assured all its guests flying to various provinces for the observance of All Souls' Day and All Saints' Day of a smooth and on-time customer journey at NAIA Terminal 2.
AirAsia Philippines CEO Ricky Isla and Manila International Airport Authority OIC Bryan Co, along with other airport officials, conducted an inspection of AirAsia check-in counters, kiosks, and boarding gates at NAIA Terminal 2 to demonstrate the airline's readiness for Undas and the long weekend.
The airline expects to operate more than 700 domestic flights and carry more than 90,000 guests from 27 October to 1 November. This is 8 percent higher than the figures for the same period in 2022, with all domestic destinations averaging 90 to 93 percent passenger load.
In order to effectively handle the influx of guests, four customer happiness counters in addition to the 20 check-in stations were activated. In addition, four self-check-in kiosks are provided to make contactless check-in easier, particularly for passengers who aren't checking bags.
"We would like to guarantee our guests a smooth journey this holiday as they travel to their provinces and fly back to Manila. We have activated all and even augmented our ground operations staff to man the check-in counters without breaks. This exercise will also support MIAA's positive on-time performance," Isla said.
AirAsia Philippines is closing the month of October with a positive 90 percent on-time performance.
"With the commitment of our airline and industry partners, we aim to maintain our strong OTP record from the long weekend rush this year. Our objective is to minimize crowding in passenger and aircraft movement areas through the timely dispatch of flights. We're striving to establish this as a norm at NAIA. Thanks to our partnerships with airlines and government agencies, passengers are starting to notice a positive shift in NAIA operations," shared Co.
To avoid being stuck in the traffic rush, AirAsia Philippines is encouraging all its guests to allot extra travel time, at least three to four hours before their flight schedule. Guests are also advised to regularly check their mobile and email accounts or visit the AirAsia Superapp, the AirAsia website (www.airasia.com), and AirAsia social media channels for the latest travel advisories.