PEP

Philippines preferred BPO destination for US companies

Business process outsourcing to the Philippines is becoming increasingly popular, making the island nation the world’s second largest BPO and the leading contact center destination.

The Philippines earned that title with intentional focus on establishing a renowned BPO infrastructure over their twenty-five years in the industry.

“The unmatched expertise of BPO companies in the Philippines is something companies can rely on, allowing them to accelerate their growth,” said Ralf Ellspermann, CEO of PITON-Global, a mid-sized call center in the Philippines.

Here are some top reasons the Philippines is the preferred BPO destination for US companies:

Highly educated, motivated, and skilled agents

Working for a BPO company in the Philippines is an opportunity Filipinos think highly of. They work hard to make themselves an attractive candidate for such positions and then strive to grow in those positions. There is immense competition for BPO positions, creating a strong sense of pride among employees. This healthy competitiveness means BPO firms in the Philippines can be selective in their hiring, giving US companies agents that are among the best in the industry worldwide.

Alignment between the Philippines and the US

The Philippines is the third largest English-speaking country in the world; over 70 percent of Filipinos are fluent in English. Additionally, the Philippines has the second highest literacy rate in all of Asia. There is a close cultural affinity between the Philippines and the US, as well. These qualities allow agents in contact centers in the Philippines to connect comfortably with American customers. Customers feel heard and supported, which improves their impression of the US company’s brand.

Seamless outsourcing

Many of the processes BPOs in the Philippines follow are patterned after those in the US. It’s one more aspect of the alignment between the two countries that allows for a seamless transition when companies decide to outsource to the Philippines. Also, BPO providers in the Philippines have invested in the most advanced and reliable technology and infrastructure, enabling them to seamlessly pick up customer support functions and almost immediately enhance the customers’ experience.

Outsourcing to the Philippines with confidence

The list of reasons the Philippines is the preferred BPO choice for US companies is long—and compelling. Ultimately, key factors include the ease of the transition and an enhanced customer experience. When a company partners with a BPO provider, they are entrusting that provider to represent their brand; it’s a monumental decision. Outsourcing firms in the Philippines are well equipped, reliable, and prepared to provide world-class customer support to their clients.

 


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