Ride-hailing platform Grab once again found itself under the scrutiny of the Land Transportation Franchising and Regulatory Board (LTFRB) over several complaints of unauthorized charges. An LTFRB officer said the unauthorized charges were deducted from the customers’ online banking accounts for services not rendered.
“Yesterday or the other day, two filed formal complaints, to my knowledge. We are investigating this,” the LTFRB said. The online bank accounts had been used at some point in time by their owners to avail of Grab’s service.