24/7 access to nurses and caregivers

BackApp is an innovative and pioneering tool that helps in finding solutions for healthcare needs. Downloaded for free at the App Store and Google Play Store, the app allows subscribers to put out a notice on staffing needs and within minutes it can yield confirmation from available health care professionals. To date, this all-mobile service has served five healthcare facilities, 862 staffing requests, 10,000 staffing hours and 100 licensed nurses, practical nurses and caregivers.  ILLUSTRATION BY GLENZKIE TOLO

After its successful launch in October 2017 in New York City, SLF Management Systems, Inc. teamed up with Advanced World Solutions, Inc. to introduce BackApp, the first mobile application in the Philippines developed to ease the response process for staffing needs through digital technology.

The app helps provide better healthcare services by top-notch nurses and caregivers as it connects and benefits healthcare facilities, healthcare professionals, home-based patients and staffing agencies.

To date, this all-mobile service has served five healthcare facilities, 862 staffing requests, 10,000 staffing hours and 100 licensed nurses, practical nurses and caregivers.

Edwine Joseph, nursing assistant director at Mary Manning Walsh, a 362-bed skilled nursing facility in New York City, says, “Before BackApp, for us to find staffing when we were short on a shift, what we would do was to pick up the phone and start calling people. The process used to be lengthy because you had to call around 15 people just to get one nurse. BackApp makes our lives easier. Finding manpower now is prompt: we put the request on the app, we get a notification saying, ‘This is what you need,’ then all the nurses get the notification, too.  After a few minutes, you’ll get a notification again, saying ‘This person has accepted your request.’”

She remarks, “I cannot imagine our lives without it now. BackApp has been great for us!”
In the Philippines, the app was officially launched on 24 October at a hotel in Ortigas. In attendance were Nestor Santiago Jr., MD, Assistant Secretary of Health; Angelica Cayas, Director III, Board of Investments; Monchito Ibrahim, Undersecretary, Department of Information and Communications Technology; Sally Nunez, president and CEO, SLF Management System Inc.; and Bryan Bautista, software developer for Advanced World Solutions.

The application can be downloaded free of charge and offers free product knowledge training from Google Play and from the App Store that runs on Android version 4.4 Kitkat and higher and on iOS version 10 and higher. It has a back office system used by case managers and administrative staff, closely monitoring nurses and caregivers on duty.

BackApp’s customer support is available all day, seven days a week, providing the staffing solution used by partner staffing agencies (Long-Term Care BackApp), for hospital-based nurse managers looking for replacements for those who called in sick or are on vacation leave (Acute Care BackApp) and an easy access to private nurses and caregivers for home-based patients (Homecare BackApp), first to be launched in Manila, Philippines.

“Specifically, the Homecare BackApp aims to keep the Filipino family together by eliminating the need to send your sick family member to the hospital or nursing home. This, ultimately, reduces hospitalization costs, thus lessening the financial burden on the family,” says Sally Nunez, president and CEO of SLF Management System Inc. (SLF Systems), a software development and consulting company with a team of healthcare practitioners and IT experts implementing and managing clinical applications.

If at least 23,800 health care workers deployed across the Philippines, 17,538 are nurses.

The developers behind BackApp, a group of seasoned healthcare practitioners and IT experts, saw an unprecedented increase in demand for both nurses and caregivers in various settings.

“We are striving towards continuity of care and, in few years’ time, we aspire to bring the Next Generation Electronic Health Record (EHR) platforms that will cater to all types of healthcare facilities (big and small) by linking fragmented systems of different health care providers and the families and communities they serve. We will leverage our US presence to knowhow and experience to bring an outstanding level of quality healthcare and innovation in the Philippines,” adds Bryan Bautista, software developer, Advanced World Solutions Inc., an offshore research and development arm with joint venture between IBM Japan and Toshiba TEC, operating in the Philippines, Japan, China and the US.

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