Bohol’s first Certified Guest Service Property

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PHOTO shows (from left) VP of sales and marketing Joy Denoga Bautista, Bili Estrada CGSP, CEO Atty. Lucas Niccolo Cauton III, COO Lyba Godio and certified guest service professionals Hazel Calara and Keith Arches.

Amorita Resort, the multi-award-winning luxury destination in Panglao Island, has been recognized by the American Hotel and Lodging Educational Institute (AHLEI) as a Certified Guest Service Property, becoming the first hotel in Bohol to receive this prestigious institution award.

In line with its continuous efforts to enhance customer service, Amorita Resort provided 30 of its frontline staff with Certified Guest Service Professional (CGSP) training from AHLEI. The CGSP training program is designed to enhance the employees’ skills in guest services which includes exceeding customer expectations and providing personalized service.

Guest service professional and trainer June Lucero-Antonio and Asia World Hospitality executive director Machi Borja facilitated this hospitality service training at Amorita last 19 to 21 September. All of the participants passed the certification examination with flying colors.

Amorita Resort provided 30 of its frontline staff with Certified Guest Service Professional training from AHLEI, a program designed to enhance the employees’ skills in guest services.

“Being named a Certified Guest Service Property is a testament of our continued drive for excellence, and in delivering the highest quality of service and guest experience,” said Lucas Niccolo Cauton III, chief executive officer of One-of Collection, the boutique hotel management group that operates Amorita Resort.

Amorita has been known to provide excellent personalized service to its guests. The resort won Condé Nast Best in Service in the past and has consistently been nominated in other awards for its signature world-class hospitality.

For more information about AHLEI certification programs and workshop lineups, email at info@asiaworldhospitality.com or call (02) 729-6865 or 0917-5232128 and visit asiaworldhospitality.com and Facebook account https://www.facebook.com/AsiaWorldHospitalityPH.

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